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Contact OceanHill
Need help with texture, packs, shipping, or an order? We can help.
Send us your question with as much detail as possible. For order support, include your order number and the email used at checkout.
Support
Tell us what you need.
Use this form for product questions, order help, returns, exchanges, and wholesale inquiries. Add your exact support email and business hours in the cards below if you want them shown.
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Order help
Include your order number so support can check the details faster.
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Wholesale and partners
Use this topic for salon supply, bulk orders, creator work, or B2B requests.
FAQ
Answer the questions that block checkout.
Keep these answers short and specific. Link to policy pages once those pages are ready.
How many packs do I need for a full head?
Add your exact pack guide here by texture and volume. A simple table is ideal: natural volume, full volume, and extra full volume.
How long does shipping take?
Add processing time, shipping time, tracking timing, and the free shipping threshold. Your announcement bar says free shipping over $89, so keep this consistent.
Can I return or exchange hair?
Add the return window and condition rules. For hygiene products, be very clear about unopened, unworn, unused, and original packaging requirements.
How do I care for synthetic feather crochet hair?
Add brushing, sleeping, washing, heat, and hot water setting instructions here. Link to a longer care guide once the blog has one.